System
Administration | Extensions &
Applications | Monitoring &
Reports | System
Maintenance
The COTRAN- iBCS™
comes with an intuitive graphical user interface (GUI) Administrative
Control Panel for system administration, network setup, user and application
provisioning and system monitoring/maintenance. The easy-to-use
Web-based Administrator Control Panel can be accessed from anywhere with
a Web Browser and an Internet connection. The Administrator Control
Panel has four (4) major sections. Use the links above or scroll down
to learn more.
The System Administration
section enables the system administrator to configure the system level
functionalities. Below is a description of the functions of the various
sections in System Administration.
Network
Configurations: The Network Configurations section is where the IP and
data networking settings are configured.
Trunks & Routes: The
Trunks and Routes section is where the TDM and IP telephony trunks are
configured. In addition, this is the place where the intelligent routing,
number plans and end-user class of server (COS) is configured.
Administrator
Accounts: The Administrator Accounts section is for managing the
system administrators that have access to the Administrator Control
Panel. There are 3 level of access that can be assigned.
-
Level 1 Admin offers all
administrator rights
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Level 2 Admin only allows the
admin to provision & manage extensions and applications.
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Level 2 admin cannot modify or add
configurations in the Network Configurations and cannot access the System
Maintenance section.
-
Level 3 Admin can view only and
cannot make any modifications to any section of the system.
Remote Hosts:
Remote Hosts is a security feature that only allows remote administrator whose
IP address is registered to access the SoftVoIP™ IP-BCS Administrator
Control Panel.
System Clock: The System Clock section allows
the administrator to set the system time for the COTRAN-
iBCS by setting the regional time zone
and NTP server.
System
Information: The System Information section shows three (3) key
areas of the system: Software Information (Software Version), Hardware
Information (CPU, Memory and Disk Space) and Runtime Information (CPU Idle,
Free Memory and Free Disk Space).
License Registration: License Registration is the place
where the admin inputs the software license key to register the COTRAN-
iBCS.
The Extensions &
Applications section allows the system administrator to provision and manage
user extensions. Below is a brief description of the various sections in
Extensions & Applications.
User Extensions: The User Extensions section allows
the admin to provision extensions to the COTRAN- iBCS.
The admin can enable/disable visual voicemail, select the Class of Service
and determine the voice Codec for the user extension.
Auto Attendant: The Auto Attendant section allows the
admin to configure the auto attendant for the COTRAN- iBCS.
The admin can configure the auto attendant parameters by setting the area
code, main number, operator extension, live attendant extension and live
attendant ring time out. In addition, the admin can set the office
schedule and record the office hour, after hour and holiday greetings
from the Web-based recorder. Note: Web browser must support JAVA.
Mini
ACD: The Mini ACD section allows the admin to set up to eight
(8) queues that can be accessed via the auto attendant when the user presses
the pre-assigned digits that are mapped to each queue (digits 2-9). Up to
25 extensions can be assigned to each queue. Each queue can be placed in
a hunt group, where the extensions in the queue will ring sequentially or in a
ring group, where all the extensions ring simultaneously.
Conference
Bridge: The Conference Bridge section allows the admin to
configure the meet-me conference bridge. The admin can assign the
conference extension and create up to 10
Conference
Rooms: Each conference room has its own conference room number
and access pin number.
Instant
Messaging: The Instant Messaging section allows the admin to
enable or disable the Instant Message application.
Voicemail: The Voicemail section allows the
admin to assign the voicemail extension to access the SoftVoIP BCS voicemail
system.
Music On
Hold: The Music On Hold section allows the admin to upload music files
(mp3 format) to be played when the caller is put on hold.
Call
Parking: The Call Parking section allows the admin to assign the
call park extension to park calls that will be able to be picked up from any
extension.
The Monitoring & Reports
section enables the system administrator to monitor extensions, trunks and call
activity/status on the network. It also includes call detail records
& reports and network diagnostic tools. Below is a brief description
of the various sections in Monitoring & Reports.
Phone
Monitor: The Phone Monitor section allows the admin to see the status
(active, inactive or in-use) of the extensions on the network.
SIP Trunk
Monitor: The SIP Trunk Monitor section allows the admin to see
the status (in service or out of service) of the IP trunk.
T1/E1 Trunk
Monitor: The T1/E1 Trunk Monitor section allows the admin to see
the status (configured – in service, configured – out of service or
not configured) of the T1/E1 trunk.
CDR &
Reports: The CDR & Reports section shows the call detail records
for each extension. The admin can view the CDRs by calling party number
and by period (Previous 1 day, 2 days, 3 days, 1 week, 2 weeks, 3 weeks, 1
month & 3 months). The CDRs can be exported in CSV format which can
be then imported into MS Excel for printing.
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The System Maintenance section
allows the system administrator to provide routine system maintenance.
Below is a brief description of the various sections in System Maintenance.
System
Operations: The System Operations section allows the system
administrator to shutdown the application, re-start the application, or reboot
the entire system. The application can be shutdown gracefully or
immediately.
System Backup &
Restore: The System Backup & Restore section allows the
system administrator to backup and restore the system configuration files as
well as the auto-attendant greetings and configurations.
Software Installation: The Software Installation section
allows the system administrator to install new software upgrades to the
COTRAN-iBCS.
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